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One pilot store. Then forty more, identical.
Rollout programs for jewelry brands and retail chains—one factory, one program manager, one standard from the pilot store to the last handover.
Pilot store & golden sample before any batch runs
Batches aligned to your opening calendar
3-year warranty – spare parts SLA
WHAT WE COMMIT TO — IN WRITING
In the contract, not the brochure.
98% · 2024-25
On-time handover, per store
Each store gets its own delivery window, agreed at spec freeze. We hit 98% of windows across 2024–25 programs — and flag the other 2% weeks ahead, not days.
GOLDEN-SAMPLE CONTROLLED
Finish match across batches
Every batch is checked against your signed golden sample — color, gloss, grain, lighting tone — before it leaves the line.
ONE POINT OF CONTACT
One program manager
A single owner across all stores and time zones. One WhatsApp group, one weekly report, no-explaining.
72H DISPATCH SLA
3-year warranty + spare parts
Structural warranty on every case. Replacement glass and finish parts dispatched within 72 hours of sign-off — for the life of the program.
THE PROGRAM
How a rollout runs.
01
Store survey & brief
All ten sites measured; the agency’s concept book engineered into one shop-drawing library.
02
Pilot store & golden sample
We build one store and a signed-off finish sample. Nothing batches until you approve both.
03
Spec freeze
Drawings, finishes and packaging locked in a version-controlled library. Every later store builds from the same files.
04
Batched production
Stores grouped into batches matched to your opening dates — with a QC photo report per store, not per order.
05
Per-store kitting & delivery
Each store ships as its own labeled kit — cases, hardware, spares — DDP to the door on its agreed window.
06
Install & after-sales
Install drawings and remote support for your shopfitters. Spare parts on call for three years.
REPLICATION CONTROL
Same case, every time.
A customer walking from your Paris store to your London store should not be able to tell the cases apart. That is the whole discipline of a rollout — and it is measured, not promised.
CONTROL
STANDARD
Golden sample
Kept in QC lab, program life
Color match
ΔE ≤ 1 vs. master finish board
Repeat-cabinet tolerance
±1 mm on critical dimensions
Batch verification
Photo + measurement report, every store
[ GOLDEN SAMPLE RACK, QC LAB ]
Your golden sample lives in our QC lab for the life of the program. Every batch is signed off against it — not against memory.
YOUR PROGRAM TEAM
Three people own your program. By name.
Full capability index
[ PROGRAM MANAGER ]
PROGRAM MANAGER
Your single point of contact — owns the calendar, the WhatsApp group and the weekly report.
[ ACCOUNT ENGINEER ]
ACCOUNT ENGINEER
Turns your concept book into shop drawings and keeps the spec library current through every change request.
[ QC LEAD ]
QC LEAD
Signs every batch against the golden sample before it crates. Their name is on the report.
ROLLOUT LOGISTICS
Ten cities is a schedule, not a problem.
Staggered containers
Batches ship as they finish — matched to store opening dates, not when the whole program is done.
Per-store kits
Every store’s cases, hardware and spares crated together, labeled by store — nothing to sort on arrival.
DDP to each door
Customs, duties and last-mile delivery handled per store, across 70+ countries. No import paperwork here.
Spares ride along
A spare glass panel and finish kit ships inside every store’s crate — most fixes never need the factory.
WARRANTY & AFTER-SALES
After the last store opens, we’re still on call.
The biggest risk in a rollout isn’t one store — it’s store thirty, two years in, with a scratched panel and no one answering. Our after-sales terms are written into the program contract.
Locking systems
Cam, cylinder & electronic
72 h
Spare parts dispatched after sign-off, air freight if urgent
3 yrs
Finish parts and glass held in stock for your program
24 h
Response SLA on any after-sales ticket, in writing
PROOF, NOT PROMISES
We’ve run this play before.
[ PILOT STORE INSTALL ]
CASE STUDY · RETAIL CHAIN · NORTH AMERICA
Ten stores across Canada, one golden sample.
10 Stores · 92 Cabinets · 100% on-time handovers · 2024-25
Read the case study
FREE DOWNLOAD
The Rollout Planning Pack.
Still comparing suppliers or building the internal case? Start with the documents we use to run real programs:
Store survey checklist — what to measure before anyone quotes
Rollout timeline template, pilot to final handover
Spec-freeze checklist — what to lock before batch one
A real per-store QC report (anonymized)
Get the pack by email
MULTI-STORE PROGRAMS
Bring us your opening calendar.
Tell us where the stores are and when they open. An engineer and program manager reply within 24 hours with a feasibility read and program quote.
